Comments on: ‘Fearless’ Director’s Cut ships with defective disc

By: BB

BB — Sun, 24 Aug 2008 05:13:03 +0000

That’s good to hear, Mediaguy. At least they are willing to oblige poor saps like us who were lucky enough to get the defects. And I agree that something like this should not have happened in the first place.

By: Mediaguy

Mediaguy — Mon, 04 Aug 2008 22:41:47 +0000

I just received my corrected Disc 1 from Universal customer service. I mailed back the defective on July 24th and received my replacement today. That’s pretty good timing but never should’ve happened in the first place.

I just popped it in and it’s great. I knew immediately that it was different as it started with Michelle Yeoh speaking a modern day Olympic conference of some sort …. I can’t wait to watch the whole thing this week.

By: William Robinson

William Robinson — Thu, 31 Jul 2008 00:22:44 +0000

To all that is looking to buy…..I just bought this last week and i have the right versions here is what to look for….before you open it look at the dvd spine there is a number right above the words dvd video. To tell if you have the right version there should be a small dot in front of that number and one behind it. If you dont see the dots dont buy it

By: Scott Kessler

Scott Kessler — Fri, 25 Jul 2008 03:05:16 +0000

Oh my.. I just read your request !James! and I just sent Disc 1 on its way back this morning in the Universal postage paid return envelope.

I hope they actually have fixed the issue and are not just sending out a replacment disc with same content issue. … because if I have to wait again for real correction, I’ll be ticked .. but what can little o’ me do about it. nuttin.

By: James

James — Thu, 24 Jul 2008 11:49:32 +0000

I live in Canada but bought my copy in the United States. Because of this, after both phoning and emailing Universal Home Entertainment, they tell me they will not help me because I live in Canada. So, if anyone has received the postage paid envelope from Universal so they can return their DVD, would you mind posting the address so that I can send my back to them direct and include my own postage paid envelope for them to return the correct copy to me.

Thanks for the help.

By: SKIP CARRINGTON

SKIP CARRINGTON — Tue, 15 Jul 2008 17:01:03 +0000

I JUST CALLED AND TALKED TO A REP AT THE # LISTED ABOVE AND SHE SAID THEY HAVE RECEIVED NO CALLS OR EMAILS CONCERNING THIS MATTER AND THAT SHE WOULD “PASS IT ON” !!

By: Scott Kessler

Scott Kessler — Tue, 15 Jul 2008 01:26:22 +0000

Universal customer service sent an email indicating that a pre-paid mailer is on the way for me to return my defective disc #1 for replacement… unfortunately, it may take a month to get it. BOO …

By: sean

sean — Tue, 15 Jul 2008 00:03:31 +0000

email universal at:

http://www.universalstudios.com/contact_form.php?email_id=10

and they will reply with:

“Thank you for contacting Universal Studios Home Entertainment. We strive to provide the highest standard in product quality and customer care.

We will send you a postage paid envelope in which to return your “Jet Li’s Fearless Director’s Cut” disc #1 for replacement. In the envelope, please send the original disc #1 only, along with a copy of this correspondence.

Please allow 1 – 4 weeks to receive your replacement.

We appreciate your patronage and hope that you will continue to enjoy this and future Universal releases.

Sincerely,

Consumer Relations
UNIVERSAL STUDIOS HOME ENTERTAINMENT”

btw, i bought my in columbus, oh

By: chen lung

chen lung — Sat, 12 Jul 2008 05:53:29 +0000

Erm, the ‘artwork’ should describe the quality :).

By: Scott Kessler

Scott Kessler — Sat, 12 Jul 2008 02:23:17 +0000

I purchased it not knowing of these quality issues and, indeed, find that both discs were pressed with the same content. I do not have any playability issues on either disc. I’m just very disappointed about the omission of the very reason people would purchase this re-release. It seems Universal needs someone who actually cares in charge of quality control all-the-way from A to Me. :}